Refund Policy

At Root & Remedy, we want you to be happy with your purchase. Please read our refund policy carefully.

Returns
Due to the nature of our products, we do not accept returns unless an item arrives damaged or defective.

Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with your order number and clear photos of the issue. We will assess the issue and offer a replacement or refund where appropriate.

Refunds
If a refund is approved, it will be issued to your original payment method. Please allow a few business days for the refund to appear, depending on your payment provider.

Incorrect Address
We are not responsible for orders delivered to an incorrect address provided at checkout. Please ensure your shipping details are accurate before completing your order.